Welcome to WayFam Support. Here you'll find answers to common questions, troubleshooting tips, and ways to reach us directly.
The fastest way to get help is by email. We aim to respond within 48 hours on business days.
When contacting us, please include:
How do I create a family? Open the app, choose "Parent" when prompted to select a role, sign in with Apple or Google, and follow the setup steps. Your family will be created automatically with a unique 6-character invite code.
How do I invite my child or partner? Open the app → Profile → tap the invite code. Share the 6-character code with your family member. They choose "Join a family" on their device and enter the code.
How do tasks work? A parent creates a task, optionally assigns it to a child, and sets a star reward. When the child completes it, they mark it as done. The parent reviews and approves — stars are added to the child's balance.
How do rewards work? A parent creates rewards in the Rewards shop, each with a star cost. Children can purchase rewards with their earned stars. The parent confirms delivery once the reward is given in real life.